Information We Collect

We collect details so we can serve you and improve our work. We only collect what we need, and we keep it as short as possible.

• Identifiers: Name, address, email, phone number.
• Project & service details: Photos, notes, property info, estimates, invoices, warranty records.
• Communications: Calls, texts, emails, chat messages, and your reviews or survey answers.
• Device & usage data: Pages you view, buttons you click, general location, browser and device type, and cookie IDs.
• Payment details: Payment method and transaction records (we do not store full card numbers on our servers).
• Sensitive data: We do not seek sensitive personal data. If a project reveals it (for example, health-related access needs for safe entry), we use it only to provide the service you request.

How We Use Your Information

• We schedule inspections, send estimates, and complete your project.
• We answer questions, send status updates, and provide support.
• We manage billing, warranties, insurance coordination, and records.
• We improve our website, services, and safety because your feedback matters.
• We prevent fraud and comply with law, therefore we keep certain logs.
• We send offers about related services when you allow marketing.

Where We Get Information

• Directly from you: Web forms, calls, texts, and onsite visits.
• Automatically: Cookies and similar tools when you use our site.
• From service providers: Analytics, payment processors, mapping and scheduling tools.
• From publicly available sources: Property data (for example, parcel lookups) to confirm measurements and materials.

How We Share Information

We share information with trusted partners so we can deliver your project well and on time.

• Service providers: Hosting, analytics, payment processing, email and SMS, field service software, warranty systems, and delivery partners.
• Professional services: Auditors, insurers, and legal advisors when needed to protect you and our business.
• Regulatory or safety: We disclose data when the law requires it or when safety demands it.

Selling or sharing: We do not sell personal information. If we ever use data for cross-context behavioral advertising, we will provide a clear opt-out and honor recognized browser signals where the law requires it.

Cookies, Analytics, and Ads

We use cookies and similar tools so the site works, loads fast, and stays secure. We also use analytics to learn what content helps you most, so we can improve.

• Essential cookies: Keep the site working (security, preferences, forms).
• Analytics: We may use privacy-forward analytics that avoid storing IP addresses and support regional privacy controls. You can set your browser to block non-essential cookies.
• Advertising: If we run ads, we use limited signals to measure performance. You can opt out using the methods below.
• Your controls: Adjust browser settings, use built-in privacy features, and clear cookies. You can also use a recognized opt-out signal such as Global Privacy Control; where the law requires it, we treat that signal as an opt-out choice.

Your Privacy Rights (U.S. States)

Depending on where you live, you may have rights to access, correct, delete, or get a portable copy of your information, and to opt out of sale, sharing for targeted ads, or certain profiling.

• Access & portability: You can request a copy of the information we maintain about you.
• Correction: You can ask us to fix inaccurate information.
• Deletion: You can ask us to delete information we do not need.
• Opt-out: You can opt out of sale or sharing for targeted advertising where applicable. We honor recognized opt-out signals where the law requires it.
• Appeals: If we deny a request, you can appeal. We will explain our decision and how to appeal in our response.
• Non-discrimination: We will not deny services or charge different prices because you exercised a privacy right.

How to Make a Privacy Request

1. Tell us what you need: Access, correction, deletion, or opt-out.
2. Verify your identity: We may ask for details we already have (for example, a phone number or recent project info) so we can protect your account.
3. Authorized agents: If you use an agent, we verify their authority and may ask for written permission.

You can submit a request using any method below:

• Call: (216) 282-1030
• Mail: 26691 Richmond Road, Bedford Heights, OH 44146

We respond within the time periods set by applicable law and explain any extension if we need more time to complete your request.

Email, Calls, and Texts

• Email: Click “Unsubscribe” in any marketing email to stop promotional messages. We may still send service or account emails because they are necessary to complete your project.
• SMS/Text: We send marketing texts only with your consent. Reply STOP to opt out at any time; reply HELP for help. Message and data rates may apply.
• Calls & recordings: We may record or monitor calls for training and quality. We store recordings for a limited time and then delete them according to our retention schedule.

Security

We protect data with encryption in transit, network safeguards, access controls, and staff training. We review vendors and limit access because your information deserves strong care. No method is perfect, so we also maintain incident response procedures and test our controls.

Retention

We keep information only as long as needed for the reasons stated in this policy or as the law requires. Typical retention periods include:

• Estimates and service records: Up to 7 years for tax, warranty, and safety.
• Marketing inquiries: Up to 24 months, unless you request deletion sooner.
• Backups and logs: Short, rolling periods for security and continuity.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, please contact us so we can delete it.

Web Crawlers, AI, and Indexing

We allow standard indexing so people can find our site. If we choose to limit AI training use of our content, we may use robots rules or meta controls. Because crawler behavior can change, we update our approach as standards evolve.

Changes to This Privacy Policy

We update this privacy policy when our practices change or when laws change. We post the new date at the top, so you always know the latest version.

Contact Us

If you have questions about this privacy policy, requests, or concerns, please reach us: